Can a Simplex Model help reform Public Service Delivery in Nepal?


Economy Politics

The Nepalese public have faced the brunt of the deplorable state of public service delivery for decades. Portugal was in a similar situation before 2006. However, they saw a remarkable improvement in their public services after adopting Simplex. So exploring the model for Nepal can be a worthwhile venture.

What is Simplex?

A model that strives to make the lives of citizens and businesses easier by adopting tools for effective e-governance and reducing administrative burden.

How does it work?

  • Government officials from different departments come up with plans on simplifying certain processes within specific deadlines for implementation.
  • Simplex Idea Awards as well as public consultations with external stakeholders such as entrepreneurs, citizens, and associations are also conducted to field proposals.
  • Municipalities partner with the central government to carry out a joint simplification programme for local government.
  • Results of all undertaken projects are released at the end of each year along with justifications for any delayed implementation.

Effective Implementation

In Portugal, a cross-departmental body called Office of Public Reform (UCMA) serves as a platform for co-ordination among various government departments to oversee effective implementation of the government’s modernization plans of public services. It comprises a taskforce responsible for making sure tasks are properly carried out and deadlines are met. There are also working groups within each ministry that work closely with the UCMA.  The UCMA enjoys the strong support of the prime minister who is directly involved in the enforcement process.

Transformation through Simplex

Starting a business in Portugal:

In 2005    →        20 different forms and documents

78 days

11 procedures

Now        →         No need to fill an application (Required information internally exchanged

among relevant public agencies)

< 1 hour

 Firms can be created entirely online.

Read more about Simplex in one of my articles for The Himalayan Times.

Sneha Pradhan

About Sneha Pradhan

Sneha Pradhan is a Researcher at Samriddhi Foundation with an interest in good governance. She is a graduate student at Heinz College, Carnegie Mellon University in Pittsburgh, Pennsylvania, pursuing a Master of Science degree in Public Policy and Management. She also has a Bachelor of Arts Degree in Economics and Statistics with a minor in Complex Organizations from Mount Holyoke College, South Hadley, Massachusetts.